Many residents of manufactured homes live in communities. In these communities, residents look to community management to handle the day to day operations. This can include security, maintenance needs, and rent collection.
There may be times where you need to leave feedback for your community or its staff. No matter what kind of feedback you need to leave, there are some tips and tricks to ensure your feedback gets the right response.
Here’s what you should know:
Types of Feedback You’d Leave
Before we go any further, we should go over the types of feedback you’d leave for your community.
Perhaps a community staff member went above and beyond in answering a question you had. Or, maybe you’re pleased with your community’s gated security. Maybe you even want to recommend your community to other manufactured home buyers.
In these cases, you’ll want to leave a positive review of your community. Your community staff will appreciate the kind words!
This type of feedback is a little bit different. Maybe you need to have a question answered in regards to your rent. Or, you want to clarify one of the park’s guidelines.
Thankfully, there are ways to effectively ask your community’s staff a question while getting the answer that you need.
Unfortunately, there may be times where you need to leave negative feedback. In these cases, there are ways to leave your feedback effectively to reach a positive resolution.
Where to Leave Feedback
If you want to leave feedback for your community, there are a few places to do so.
Directly to Community Staff
This should be the first place you leave feedback. It’s often best to contact your community’s staff directly with your feedback, positive or negative.
Doing so has a big advantage. That is, it’s often the most direct and quickest way to have your feedback addressed.
If your feedback is negative, the best way to communicate that is directly to the staff. By speaking to someone one on one, you increase the odds of any issues being handled in a productive and efficient way.
You can read more here about how to contact your community’s manager or owner.
On A Community’s Website
If your community has a website, they may have a feedback form for their residents. A feedback form may be another way for you to give feedback directly to your community.
To find this, head to your community’s website if they have one, and look for a “Contact Us” button or tab. This may also be at the bottom of the homepage, in their footer.
When you search for a community on Google, you may find reviews from other residents in the search results. As a community resident, you also have the ability to leave feedback on this platform as well.
Look for a “Write a Review” button when you search for your community. Be sure that you’re specific in your search as you do so. For example, if you live in Leisure Pines in Orlando, FL, fine-tune your search with “leisure pines orlando fl.” Otherwise, you risk leaving a review for the wrong community.
On a Community’s Social Media Page
Your community may also have a social media page. Facebook is one of the most popular platforms for communities.
Some community pages on social media allow for guests to share posts and interact with other residents. If appropriate, this may be an ideal spot to share feedback or ask a question for your community.
Where NOT to Leave Feedback
When leaving feedback for your community, there are a few places where you should NOT leave feedback:
Don’t Leave Feedback for the Wrong Community
Make sure you’re leaving feedback with the right people. If you share feedback on the wrong community’s page, or visit the wrong community website, then your feedback won’t be heard by the right people.
Don’t Leave Community Feedback On MHVillage
MHVillage doesn’t directly manage or operate any of the communities listed on our website. So, leaving feedback for your community on MHVillage’s website or social media will not get you the response that you need.
Other Feedback Tips
As you leave feedback for your community, there are a few other tips you should keep in mind:
Be Constructive and Detailed
Any piece of feedback is made better by being as detailed as possible. You should talk about what happened, how it made you feel, and who was involved, if possible.
The more detail you include, the more likely a community staff member will be able to properly address your feedback.
Don’t Publicly Post Contact Information
In public reviews, you may feel the need to include your phone number, address, or other sensitive contact information. However, this is not a good idea.
By sharing your contact information in a public forum, you risk having that information be available to strangers online. Only share contact information in private messages and correspondence with trusted community staff.
If you’re still looking for a community to buy a manufactured home in, you’re in luck. MHVillage has thousands of manufactured homes for sale in communities all over the country. Head over to MHVillage today to start your community search!